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 overviews of crm banking

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客户关系管理(CRM) 软件评估报告

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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文档关于 » overviews of crm banking

CRM投资回报率:创建商业案例


公司需要实现严重准绳工作时寻求评估CRM软件的投资。这涉及创建一个具有成本效益分析,确定的有形和无形的好处,并与CRM实施所涉及的风险。

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适用于服装业的企业资源计划(ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategies, and subsequent software selection.

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令人印象深刻的企业资源规划解决方案获取从它的朋友有点帮助


尽管令人印象深刻的产品的深度和广度(例如,客户关系管理[CRM],工作流,可追踪性和质量管理提供原生),国际战略系统(SSI)的几个最好的品种专家有长期的合作伙伴关系。

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Clinical Information System (CIS) for the Health Care Industry


Clinical information system (CIS) assists nurses and other clinicians in the management of patient care, orders, medication administration, and other tasks.

overviews of crm banking   阅读更多……

客户关系管理(CRM) 软件评估报告


This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Oracle CRM


Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, "sticky notes" features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint.  

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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客户关系管理(CRM)


当谈到关系管理软件解决方案时,大多数人会想到客户关系管理(CRM)系统。然而,企业须应对各种不同的关系。这些关系包括:企业与供应商的关系,企业与客户的关系,供应商和下游供应商的关系,企业内部不同部门以及员工之间的关系等。因为软件、信息和通信技术(ICT)在促进高效的关系管理方面发挥着重要的作用,所以TEC的关系管理企业软件评估中心把重点集中在两类软件解决方案上:客户关系管理(CRM)系统和供应商关系管理(SRM)系统。

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客户关系管理策略 第一部分:改变你的做法


中型的企业有小企业的灵活性,资源丰富,足以应付CRM实施。然而,如果没有全面的规划,实现的目标,指标,和检查点的中型企业不会从他们的CRM系统中实现成功,并充分发挥潜力。

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Infor ION Business Intelligence


Infor ION BI solutions build on the universally familiar spreadsheet interface to streamline and accelerate the process of gathering, analyzing, and reporting critical decision making information. By enhancing and improving the tools managers already use every day, Infor Infor ION BI simplifies complex choices and improves your company's ability to make effective plans and communicate those plans to everyone who needs to be included. Each solution includes powerful, specific features for getting better results.        

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Xperia


Xperia, founded in 1984 and headquartered in Emmaus, Pennsylvania (US), is a provider of enterprise software solutions, applications, and services. Xperia's solutions and applications were initially designed to handle the multi-dimensional product characteristics and complex business processes of apparel and footwear manufacturers. Xperia offers solutions and services that enable small to mid-sized companies to plan and manage their production and sourcing operations, supply chain activities, and customer service business practices. The system also supports an integrated set of financial applications. In addition to these offerings, Xperia also has business-to-business applications that are accessible to anyone in the world via a web browser.

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适用于企业内部部门的项目组合管理(PPM)(英文版)


A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM strategy is put into action. With the increasing demand of IT departments to justify their project investments, PPM software has risen in popularity as the tool of choice. It allows both executives and IT decision makers to gain insight into their IT portfolios. PPM software allows IT managers to prioritize projects, allocate resources where needed, and gain financial insight into their portfolio investments.

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当ERP系统与CRM系统在云中相遇


在企业管理软件行业,有观点称,把CRM和ERP应用程序迁移到云中是一个非常重要的趋势。显然这个趋势是符合企业业务发展需求的。在2011年早些时候,我们便看到了Plex System宣布其软件即服务(SaaS)的ERP系统已经能够和Salesforce.com Sales Cloud2相集成这样的新闻。(下文附Plex System的简介) 此两系统之有效集成,其结果是基于云的专注于领导管理过程的复合型应用程序的诞生。通过关于TEC首席分析师P.J.Jakovljevic(以下简称PJ)与Plex System市场营销副总裁Partick Fetterman(以下简称PF)的会面,您将了解到Plex System此次集成项目背后的故事。

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SageCRM


SageCRM/SageCRM.com is a web- and wireless-based solution, which provides access to customer sales, marketing, and support information, as well as access to back-office accounting and operations systems. Through its integration server, SageCRM can access and centralize other information sources from across the enterprise. Its workflow engine helps companies automate processes across their organizations. SageCRM allows clients to migrate back and forth from a hosted solution to an on-premise solution.

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IBM Cognos Business Intelligence


 IBM Cognos Business Intelligence delivers the complete range of business intelligence (BI) capabilities on a single service-oriented architecture (SOA).     Cognos Business Intelligence allows users to monitor business performance, analyze trends, and measure results. Functionality for reports, analysis, dashboards, and scorecards is deployed and managed on SOA. The product also allows users to   •build reports, online analytical processing (OLAP) cubes, dashboards and scorecards using all data sources;  •scale to support hundreds of thousands of users;  •meet immediate user needs and expand or modify as needed in a modular way.    

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