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ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » z part 1

The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

z part 1  databases to help users analyze various aspects of their business. For more details, see the Article CRM is Busting Out of It''s Britches: Operational, Analytical, and Collaborative CRM Are Born . API - Application Programming Interface . Typically, a set of API''s will be released by the vendor of software, to enable programmers to write new code on top of the application more quickly by making use of pre-packaged code within an API set. Often used to either augment functionality, or to link one Read More...
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

z part 1  Solaris , IBM System z mainframes , and IBM AIX . Pega also uses leading application servers including IBM WebSphere, Oracle WebLogic , and Apache Tomcat . Unified processes and business rules reside in the abovementioned common repository (database), which may run on Oracle , Microsoft SQL Server , and IBM DB2 relational databases . The architecture also supports parallel computing  so that multiple nodes are available to scale up and support distributed user bases and provide resiliency. SmartBPM’s Read More...
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

z part 1  Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API that lets you access virtually any tabular data source from the Java programming language. It provides cross-DBMS connectivity to a wide range of SQL databases. There is also a new JDBC API, which provides access to other tabular data sources, such as Read More...
Microsoft to Add
Microsoft''s Encore acquisition should bring the two former partners'' complementary product offerings even closer together and should widen opportunities within

z part 1  (and even into the dozens of ERP product from other vendors including Best Software, see FRx Poised to Permeate Many More General Ledgers ), it has not been the case with other potential add-on products, like MBP or Forestar. Also, while Best is benefiting royally by mostly cultivating its large install base, MBS'' and SAP Business One ''s emphasis on hunting for new licenses in an all-but-stalled economy has had a limited success so far. Hence, one should not be surprised by MBS'' recent and more upbeat Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

z part 1  nitty-gritty. Namely, it will analyze how this particular product release might have mitigated many of the traditional flaws of Dynamics NAV (and former Navision ) while building upon the product’s traditional (if not proverbial by now) positive traits. As a preamble, let me try to explain the concepts behind the much publicized RoleTailored user experience (UX) design and Role Centers . In particular, to use Microsoft Dynamics NAV 2009, employees can now log into their relevant Role Center or their Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)
Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor''s forays into the attractive retail sector

z part 1  Yankee Candle Company and Zumiez , among others. The retail division employs more than 360 employees based in Newburgh, New York, the United States (US), with regional offices in Seattle, Washington, US and Bracknell, the United Kingdom (UK). The  Epicor/CRS Retail Suite  was devised to assist retailers in integrating their sales channels, order management, pricing, inventory, and resources to more effectively manage a real-time (or close to), multi-channel enterprise. Some of the retail applications Read More...
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

z part 1  211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More...
Can ERP Speak PLM? Part Two: Examples and Recommendations
Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM

z part 1  replacements by geographical or organizational boundaries. For commercial or regulatory reasons, it is common to have alternative part requirements in certain geographies or for certain commercial entities. Without strong conceptual alignment in how alternates are defined between the product design and the production order, and therefore the PLM and ERP systems, material planning to accommodate multiple substitutions and approved supplier lists would be cumbersome if not impossible. If both systems don''t Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

z part 1  that are many time zones away (offshore outsourcing), or some combination of the above. Literally any activity that is performed by a company can be, and probably has been, outsourced. A company contracts with an outsourcing provider to perform a defined scope of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, or annual cost. Companies choose to outsource for many reasons. It is common for Read More...
Provia Proves Its Way To Success Part Two: Market Impact
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in real time and make orders visible

z part 1  be among the most customized of enterprise applications, which often makes it more affordable for companies to forego the upgrade process and just install new more out-of-box functional WMS applications. It would be quite simplistic to state that Provia''s stellar results regardless of a depressed selling environment and a skimping software buying behavior stem from the mere fact that it is a SCE vendor, and given the SCE market has been resilient and defying current sluggish IT sales. Yes, Provia, like Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

z part 1  application enables users to visualize internal production processes in near real-time, identify potential ingredient issues and respond to events or problems before a product leaves the production facility. A company can manage enterprise quality initiatives through visualization and monitoring capabilities, since Trace Engine establishes a repository for data never before available for analysis in one place. This is accomplished with techniques such as data mining for patterns and associations between Read More...
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

z part 1  from the dock doors. Zone and location configuration are thereby automatically configured by product line. The automated re-slotting execution can be run daily, weekly, or monthly, while users have a rich graphical slotting representation on the screen. Having faster moving items closer to the dock doors reduces the travel time required to pick those items and increases the productivity of your labor force. Thus, automating the re-slotting process should allow for continual optimization, rather than Read More...
Microsoft Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations
While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the Microsoft Business Network (MBN) as

z part 1  Although we expect further bite-size SCM offerings from MBS in areas valuable to small and midsize businesses, the vendor must become more aggressive to offer a more cohesive overarching vision of its SCM solution rather than a number of near-impulse initiatives just to keep abreast of its peer competitors'' capabilities (e.g., Sage/Best Software , Exact Software , or ACCPAC ). MBS offers only certain demand-planning and finite scheduling pieces of SCM, and it''s always adding yet another solution to its Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part I
As a little kid growing up in former (and erstwhile happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with

z part 1  in, day out, downing dozens of strong Turkish coffees with their neighbors and relatives (while discussing sports, weather, world politics, and the neighborhood gossip) I would sometimes naively ask for a sip of coffee. The deterring line (a bogey-man tale) from my folks would be that “kids that drink coffee end up with a tail on their rear side.” A few decades later (being currently admittedly addicted to Starbucks triple-shot espresso drinks), it appears that modern supply chains suffer from long Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

z part 1  manufacturing automation would revolutionize business for all time. And in some ways it did. But it did not eliminate the workforce and all the attendant issues of human capital as some advocates envisioned. Nevertheless, automation became a powerful tool in the business arsenal for productivity and growth. Similarly, most enterprise software spins through a crazy phase. Then it settles down to capture a valuable place in modern productivity and growth. What still floats around in hyper-space is Read More...

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