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Abstract:
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They
want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market
insight. But few companies realize these goals, often b (...)
Excerpt related to
resource crm investment:
CRM, ERP, BI, and IT Investment—Where Do You Find the Business Benefit? Source: R3Now. Document
Type: White Paper Description: Most ...
Published:
2010-03-11
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Abstract:
Choosing the right customer resource management (CRM) application involves looking at its ability to solve many business
challenges—both expected and unexpected. Analyzing CRM applications for their problem-solving acumen can help your business
successfully select a platform that improves the way you d (...)
Excerpt related to
resource crm investment:
... Source: Consona. Document Type: White Paper Description: Choosing the right customer resource
management (CRM) application involves looking at its ability to ...
Published:
2010-03-11
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Abstract:
Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship
management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness
of the other parts. Find out about the six (...)
Excerpt related to
resource crm investment:
... customer relationships requires six key elements to be in place and working together to maximize your
customer relationship management (CRM) investment. ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
resource crm investment:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
resource crm investment:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
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Abstract:
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a real time evaluation and selection. It
then reviewed the critical differentiating ERP criteria, a (...)
Excerpt related to
resource crm investment:
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com.
The presentation used t...
Published:
2000-06-30
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Abstract:
CRM: a Business Imperative during the Economic Downturn. Download the newest Reports for CRM. The economic downturn means
that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM)
solution, you can protect current revenue streams and uneart (...)
Excerpt related to
resource crm investment:
CRM: a Business Imperative during the Economic Downturn. Download the newest Reports for CRM. The economic downturn means
that businesses must capi...
Published:
2010-03-11
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Abstract:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of synergistic software developments from other ERP siblings. (...)
Excerpt related to
resource crm investment:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of s...
Published:
2006-05-02
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
resource crm investment:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
ERP giant SAP AG announced on September 1 that it had acquired nearly a 10% stake in warehouse management system (WMS) vendor,
Catalyst International Inc. (...)
Excerpt related to
resource crm investment:
ERP giant SAP AG announced on September 1 that it had acquired nearly a 10% stake in warehouse management system (WMS) vendor,
Catalyst Internatio...
Published:
1999-09-01
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
resource crm investment:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Enterprise resource planning (ERP) is more than a necessary infrastructure that forms the transactional system of record
upon which a business is based. ERP is also the potential source of cost savings and operational improvements. It is also
a serious undertaking. This Aberdeen report serves as a roadma (...)
Excerpt related to
resource crm investment:
... Source: SAP. Document Type: White Paper Description: Enterprise resource planning (ERP
... businesses (SMBs) to realize the maximum return on investment (ROI) from ...
Published:
2010-04-27
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
resource crm investment:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
resource crm investment:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability,
and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several
best-of-breed specialists. (...)
Excerpt related to
resource crm investment:
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability,
and quality management...
Published:
2006-07-27
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
resource crm investment:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Abstract:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recognized enterprise resource planning leader for North American project-based businesses, Deltek is now looking
to strengthen its global position. (...)
Excerpt related to
resource crm investment:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recogniz...
Published:
2006-07-11
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Abstract:
An ERP system is a major investment for any business, particularly a smaller one. A well-planned and implemented ERP system
can change the way you do business and significantly improve profitability. But there are pitfalls if you have not prepared
properly. In this white paper, Pronto Software outlines c (...)
Excerpt related to
resource crm investment:
... Resource Planning Solutions for Growing Businesses. Source: Pronto Software. Document
Type: White Paper Description: An ERP system is a major investment for any ...
Published:
2012-02-06
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Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
resource crm investment:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
resource crm investment:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08