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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

r part 3  covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, and IBM's DB2 and Informix. RFI - Request For Information . A formal document sent by a customer to a vendor asking for specific information about their product or line of products. It's usually the Read More

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Documents related to » r part 3


The ERP Market 2001 And Beyond - Part 3: Rating The Vendors
We generally believe that, in the long run, market winners will be those vendors with an established large customer base and with huge financial and human

r part 3  ERP Market 2001 And Beyond - Part 3: Rating The Vendors The ERP Market 2001 And Beyond Part 3: Rating The Vendors P.J. Jakovljevic - October 9, 2001 Executive Summary  Enterprise resource planning (ERP) integrated software solutions have become synonymous with competitiveness, particularly throughout the 1990's. ERP systems replace islands of information with a single, packaged software solution that integrates all traditional enterprise management functions (transactions) like financials, human Read More
UNIT4: The (Largely) Untold Story - Part 3
Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental

r part 3  The (Largely) Untold Story - Part 3 Part 1 of this blog post series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second largest business applications provider in continental Europe , to attend its  UK 2010 users conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. The post then discussed the recent development that preceded both the UK user conferenc Read More
Nothing Succeeds Like Success(Factors) - Part 3
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. The article first analyzed the

r part 3  Succeeds Like Success(Factors) - Part 3 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. The article first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then the article talked about SuccessFactors’ diverse product editions (tailored to satisfy companies of all sizes) and detailed the two core modules of the Read More
A Tale of a Few Good SCM Players - Part 3
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

r part 3  a Few Good SCM Players - Part 3 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan was the epitome of a well-managed  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But lately, the Read More
Food and Drug Safety: Prevention Better Than Cure (For Sure) - Part 2
Part I of this blog series introduced the burning issues of food safety and the resultant need for a holistic and proactive safety strategy (rather than to

r part 3  and Drug Safety: Prevention Better Than Cure (For Sure) - Part 2 Part I of this blog series introduced the burning issues of food safety and the resultant need for a holistic and proactive safety strategy (rather than to reactively recall plagued products). The previous post also talked in more detail about Lawson Software’s holistic approach entitled The 4Ps of Food Safety . In this part, Rory Granros, process industry and product marketing manager at Infor , also strongly opines that in order to Read More
Dreamforce 2010: Of Cloud Proliferation - Part 2
Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become

r part 3  2010: Of Cloud Proliferation - Part 2 Part 1 of this blog series  talked about my attendance of Dreamforce 2010 , salesforce.com ’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the  cloud computing  trailblazer and unveiling of Salesforce Chatter , the company’s nascent social Read More
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

r part 3  the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s correct. Engineering is done more than 90 percent in house. We have set up this model because, while we open source everything we do, we rely on our business customers, and they demand a very solid, secure code base. And you can’t Read More
Can Technology Make CFO's and Controller's Jobs More Strategic? (Part 2)
Part 1 of this blog series established that by offloading non-essential and non-value-adding routine tasks to third-party business process outsourcing (BPO

r part 3  recent PWR Executive Series Report. The more delectable part of the financial leadership experience: interpreting the financial data, creating strategies and visions for its usefulness…and having the TIME to do it adequately, will make Corefino a strategic accelerator for CFOs. PWR adds that this is a very bad thing for the ERP on-premise old guard. Once financial leaders taste this newfound technology freedom and quit the green eyeshade crowd babysitting – why would they ever go back to Read More
Finding the Key to Small Manufacturer's Profits - Part 2
Part 1 of this blog series discussed the genesis of ProfitKey International, one of the longest-standing enterprise resource planning (ERP) providers for small

r part 3  the Key to Small Manufacturer's Profits - Part 2 Part 1 of this blog series discussed the genesis of ProfitKey International , one of the longest-standing  enterprise resource planning (ERP)  providers for small to midsize discrete manufacturers that has never been merged with another peer product. After the protracted bankruptcy saga of its former parent company, HALO Technology Holdings , ProfitKey was recently bought out by Phoenix Asset Management , and is now keen on starting a new chapter. What Read More
Production/3
Production/3 is a discrete enterprise resource planning (ERP) solution that integrates legacy ERP and modern production equipment, while providing shop floor

r part 3  3 Production/3 is a discrete enterprise resource planning (ERP) solution that integrates legacy ERP and modern production equipment, while providing shop floor planning capabilities combining both push and pull production planning approaches. It is a stand-alone manufacturing execution system (MES) that aims to optimize the internal supply chain and to enables real time collaboration with suppliers and customers in multiple languages. Read More
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

r part 3  Succeeds Like Success(Factors) - Part 2 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of all size and detailed the two core modules of the SuccessFactors BizX suite Read More
Will Servigistics Click on More Service Cylinders? - Part 2
Part 1 of this blog series depicted the rise and fall of of erstwhile public software company Click Commerce based in Chicago, Illinois, United States (US). At

r part 3  Servigistics Click on More Service Cylinders? - Part 2 Part 1 of this blog series depicted the rise and fall  of of erstwhile public software company Click Commerce   based in Chicago, Illinois, United States (US). At the end, the article mentioned the July 2009 merger of Servigistics and Click Commerce's Service Network Services (SNS) division. The private equity firm Marlin Equity Partners acquired both entities recently with the idea of forming a new combined company to solve the planning, Read More
May a New Day Begin for Mature Enterprise Applications - Part 2
Part 1 of this blog series outlined the trend of enterprise applications vendors’ attempts to win their users’ hearts and minds (as well as wallets) via more

r part 3  a New Day Begin for Mature Enterprise Applications - Part 2 Part 1 of this blog series outlined the trend of enterprise applications vendors’ attempts to win their users’ hearts and minds (as well as wallets) via more intuitive and appealing user interface (UI ) and user experience (UX ) design. What that means is that users can now more quickly obtain all of the relevant information they need in a personalized way, with drill-downs and other slick navigational Web 2.0 gadgets. For users, Read More
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