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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 i part 1


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

i part 1  1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Documents related to » i part 1

TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part I


A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM) software market, which has also been one of those areas with a significant uptake of on-demand deployments. Indeed, companies of all size increasingly use software packages for sales compensation and other incentives management, to more

i part 1  Gaining Traction - Part I A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM) software market, which has also been one of those areas with a significant uptake of on-demand deployments. Indeed, companies of all size increasingly use software packages for sales compensation and other incentives management , to more accurately and strategically model and forecast commissions and other incentive-based costs Read More

Frankie Does ERP, Part 1


[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request. This interactive series, created and published with his permission, is an exercise in what-if analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned

i part 1  analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a manufacturer of scrotchets here in Greenfields, US of A. I have four direct reports, all of whom want my boss’s job after they’ve digested and shat mine out. Thanks to the latest round of layoffs, there are only 300 of us left at Scrotchets, Inc., so upward mobility is at a premium. Read More

Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements


On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun) remain set on irreconcilable differences between their technology camps. What are users to do when torn between the hype/promise of Web services and the fear of being outrun by events?

i part 1  clarified .NET strategy. This is Part 1 of a two-part event note discussing the standardization of Web Services.   Part 2 will continue the discussion and makes User Recommendations. Microsoft's .NET The long anticipated (nearly four years of development and two years of promotional suspense building) Visual Studio.NET (VS.NET) suite is basically the updated, .NET-based version of the old Visual Studio application development suite. Although it exhibits many of the old features, it also offers tools Read More

They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)


The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons. Those several days spent in my homeland in late October/early November (whereby I missed my beloved Boston Red Sox’ winning the MLB World Series ’07 Championship, darn it!) I at least used this time to also learn about the enterprise

i part 1  solid multi-national capabilities. But I digress again, and Apollo will get an in-depth coverage in a separate blog post or in a research article on our web site/newsletter... Going back to the era of late 80’s & early 90’s, Oracle was the main provider of underlying relational database management systems (RDBMS) and development tools, whereas IBM DB2 also played a part (albeit to a much lesser degree). Much later, software developers started using Microsoft SQL Server and related cheaper integrated Read More

Curbing MESsy Shop Floor State of Affairs - Part II


Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant ("blue collar trenches") and the enterprise ("white collar ivory tower"). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that

i part 1  - Part II Part I of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant ( blue collar trenches ) and the enterprise ( white collar ivory tower ). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that would help manufacturers close the gap between the shop floor and the offices by gaining Read More

I Know What You Did Last Week - But I'll Never Tell


Internet advertising is under attack from privacy advocates and private citizens as DoubleClick reveals that it can correlate surfing behavior with individual identities. DoubleClick points out that this is only possible when the personal identification is provided voluntarily. Opponents question whether the average surfer understands the implications of providing information.

i part 1  Know What You Did Last Week - But I'll Never Tell Event Summary Abacus Direct was a direct marketing specialist that had a great deal of information about individuals - more than two billion records of catalog transactions. Do you buy from the Sharper Image catalog? Did you send money when you received those free address labels in the mail? Do you use your supermarket's affinity card to buy organic yogurt and diet Dr. Pepper? Chances are that Abacus Direct or a similar company knows all about it. So, Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

i part 1  first and last time I will mention H.323 because after this chapter we will only be looking ahead, not backwards. To further set the scene, please allow me to enumerate the observations that form the foundation for this book. The basic underlying premises: In the early phases of VoIP, there has been a tendency to accept mediocrity for cost savings and to embrace lower quality for convenience, but this will soon give way to quality as a differentiator of products and services. “Free” is a great Read More

What Makes a Good White Paper Good… (part two)


And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the

i part 1  Makes a Good White Paper Good… (part two) And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Read More

Whose ROI is it Anyway? Part One: Introduction


With growing frequency, we hear business and IT managers asking a technology vendor to "justify the expenditure" or "demonstrate the ROI" on their particular hardware, software or service offering. In some cases, this may be possible.

i part 1  of hardware or software. I spoke recently with a Microsoft executive. He called attention to a Microsoft campaign to help customers and channel partners with ROI evaluation. Being Microsoft, they took the liberty of re-labeling this ROI modeling as Rapid Economic Justification of Technology. The vested interest seems obvious. Rather than try to justify spending money on a particular technology, businesses need to articulate clearly an overall business goal or operational imperative, such as improving cu Read More

The Path to ERP for Small Businesses - Part 1: The Research


Most consultants agree that there are three stages that precede a software implementation project: research, evaluation, and selection. This three-part article will describe each of them, providing tips and real life examples that will help small businesses better understand what they need and how they can find the best product and vendor for them.

i part 1  to ERP for Small Businesses - Part 1: The Research When looking for business software, small companies might fall into the trap of being selected instead of selecting vendors. This usually happens because small companies do not allocate extensive time and resources to the process and do not have selection methodologies, which help decision makers select a product without further investigation. Not every company takes advantage of a sound software selection methodology. The good news is that other Read More

A Modern Tale of Long (Supply Chain) Tails -- Part II


Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution for planning and optimizing finished goods in distribution environments. So, How Does ToolsGroup Solve the Distribution Puzzle? Most of the benefits are driven here by the distinctive Stock Mix Optimization capability that has delivered

i part 1  fashion and so on, I believe that ToolsGroup remains “best in class” by differentiating with its traditionally strong demand modeling and inventory modeling capabilities. This includes the ability to seamlessly model a wide range of product behaviors (for both fast- and slow-moving SKUs). ToolsGroup has had the demand modeling feature for more than a decade -- it is basically its DNA. ToolsGroup has the ability to accurately model demand and inventory behavior, and like the mix optimization and STS Read More

Axiom:1, Inc.


Axiom:1, Inc. is an independent consulting firm specializing in Business Process Assessment and Improvement. Our primary focus is in helping clients achieve operational efficiency of their strategic plan through the alignment of people, processes and technologies.

i part 1  1, Inc. Axiom:1, Inc. is an independent consulting firm specializing in Business Process Assessment and Improvement. Our primary focus is in helping clients achieve operational efficiency of their strategic plan through the alignment of people, processes and technologies. Read More

Inovis Delves into PIM by Snatching QRS Part Four: Market Impact


While owing to a number of similar products and to former competition between the merging parties this merger has a merit of growth by acquisition in a slow growing (or even declining) EDI-VAN market, the merger of Inovis and QRS may well emphasize some interesting dynamics within the retail market segment.

i part 1  and retail environments. This is part four of a five-part note. Parts one, two, and three detailed the event. Part five will cover challenges and make user recommendations. Targeting the Retail Sector Thus, some software vendors targeting the retail sector, such as QRS, IBM , SAP , or General Exchange Services (GXS) (see GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data ) remain focused on enabling retail industry participants to connect with each other and transact business through the Read More

What Makes a Good White Paper Good... (part three)


Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much "affinity" is established with the reader (see previous post and Michael Stelzner's site). The proposed

i part 1  reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much affinity is established with the reader (see previous post and Michael Stelzner's site ). The proposed solution must be both practical and clearly stated. If the solution that ostensibly addresses the egregious problem is utterly incomprehensible due to stratum after stratum of obfuscating and argot-laden cant, the reader is left high and dry—and justifiably Read More