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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 3


It Takes More Than a Fast CPU to Rule the Web
Compaq Computer Corporation, desperate to get some kind of high-end UNIX benefit from its ill-conceived acquisition of Digital Equipment Corp., has announced

h part 3  First, a disclaimer: we have always been of two minds regarding the former Digital Equipment Corporation (now part of Compaq) and its products. On the one hand, they had excellent technology and high quality, robust products. On the other hand, they couldn't market their way out of a wet paper bag . It is the latter problem that makes us a little peevish. Alpha loyalists and especially those who need/want Big Iron have been waiting a long time for Wildfire. Compaq talks about Wildfire becoming a major Read More
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

h part 3  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More
JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

h part 3  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More
Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 3  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More
BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 2
Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I

h part 3  2011: Of BigMachines’ Quantum Leap - Part 2 Part 1 of this blog series talked about my very first attendance of BigIdeas , BigMachines ’ annual user conference that takes place in the fall in Chicago . I wasn’t the only one that attended BigIdeas 2011 for the first time, as in May 2011 the company’s financial backers brought in David Bonnette, a seasoned Oracle executive in the customer relationship management (CRM) realm, as the new president. Mr. Bonnette has since gradually replaced the Read More
Deltek's Second Bite at the IPO Cherry (Part III)
Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions. It also analyzed

h part 3  s Second Bite at the IPO Cherry (Part III) Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions . It also analyzed the suite's resulting potential cross- and up-sell opportunities and its prospective additional revenue for Deltek in a standalone manner. However, Deltek has not been sitting still when it comes to continually enhancing its core products either. Deltek Vision 5 Series For example, the new Resource Read More
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

h part 3  Dynamics CRM: Much More Than Meets the Eye - Part 2 Part 1 of this blog series  discussed the current upbeat state of affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part because it offers multiple Read More
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

h part 3  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More
Cambian C/3
Cambian C/3 provides 4 key capabilities: (1) Distributed Multi-Channel Order Fulfillment with customer-specific visibility into your product catalog and product

h part 3  key capabilities: (1) Distributed Multi-Channel Order Fulfillment with customer-specific visibility into your product catalog and product availability, with automated order capture, commitment, and fulfillment; (2) Consensus-Based Demand Forecasting including automated collection, aggregation, and review of customer demand forecasts, with integration to decision support tools and historical records, as well as automated generation of replenishment plans; (3) Multi-Mode Replenishment with customer-specific Read More
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

h part 3  more conservative when times are hard and pricing management & optimization is a category of software that is still not proven in the eyes of the conservative market. Still, many pricing vendors mentioned in Part 1 claim that business remains great for them (some continue to grow at over 60 percent year-over-year).  One vendor recently (incognito) said that the economy hasn’t hurt its business yet, but it would be a stretch to say it’s helping. A recent Business Week article entitled Five Don'ts Read More
How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

h part 3  Some ERP Vendors Demonstrated - Warts And All Part 2: Results How Some ERP Vendors Demonstrated - Warts And All Overview  The subject of this case study is the synopsis of a crucial step within every software selection process - finalist vendors' scripted scenarios software demonstrations; this particular series of events took place in February/March 2001. The importance of this milestone in any software selection undertaking has been widely publicized (for more information, see An Overview of the Read More
Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem
Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or

h part 3  tools for keeping things humming in real time. This is Part 1 of a two-part note.   Part 2 will discuss a solution. Fault and Performance Management Emerge in the 90s Combining the two technologies into one platform provides the best way to continuously run IT at peak performance. It lets IT managers view their infrastructures as a set of business operations, such as call centers or e-commerce, rather than a set of hardware devices. Instead of focusing on whether a Web server is running, IT managers can Read More

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