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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More

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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 3


JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

h part 3  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More
It Takes More Than a Fast CPU to Rule the Web
Compaq Computer Corporation, desperate to get some kind of high-end UNIX benefit from its ill-conceived acquisition of Digital Equipment Corp., has announced

h part 3  First, a disclaimer: we have always been of two minds regarding the former Digital Equipment Corporation (now part of Compaq) and its products. On the one hand, they had excellent technology and high quality, robust products. On the other hand, they couldn't market their way out of a wet paper bag . It is the latter problem that makes us a little peevish. Alpha loyalists and especially those who need/want Big Iron have been waiting a long time for Wildfire. Compaq talks about Wildfire becoming a major Read More
How Do You Categorize Servers?
The term 'PC Server' encompasses a wide range of computing hardware features and functionality. So, how can the entire range be subdivided into more manageable

h part 3  Performance/ Power H M M H H H High Reliability L-M M M M-H H H Price H H H M M M TCO H H H H M M Flexibility L L M M H H Service/ Support L M M M H H   Features Multiple CPUs (qty.) L L L M H H Storage (internal) L M H H H M redundancy L L M M H H      Fans L L L M H H      Power M L M H H H      NICs M L L M H H Hot Swap/ Maintainability L L-M M M H H      Fans L L  M M H H      Drives M-H M M H H H      Power L L M M H H   How to Interpret Table 1 Correlation Read More
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

h part 3  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More
IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response
IFS could be an object case of how a great product (in terms of functionality scope and technological foundation) and knowledgeable employees are only part of

h part 3  Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response IFS Background Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, over $330 million USD) in revenues in 2003, and with more than 350,000 users worldwide, announced the following: In early January that, following the agreement with Uniativa Ltda (which acquired the entire business and 100 percent of the stock in Industrial Read More
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

h part 3  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s Read More
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

h part 3  Dynamics CRM: Much More Than Meets the Eye - Part 2 Part 1 of this blog series  discussed the current upbeat state of affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part because it offers multiple Read More
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

h part 3  manufacturing and distribution) or how to get the right person with the right part and knowledge at exactly the right time to solve a particular customer’s need. And all that perfect response has to repeatedly and continually happen for almost every customer while maintaining a financially viable service business. Every service business is ultimately measured by its performance on the day of service, and ensuring that the company has the right resources in the right places at the right times is Read More
Global Trade Applications in Global Credit Crunch - Part II
Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and

h part 3  Applications in Global Credit Crunch - Part II Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and reduce working capital. It also introduced the question what might happen to global trade management (GTM) applications down the track. Indeed, what about this credit crunch and recession, and how will that affect the global trade, imports from China, Letters of credit (L/Cs), etc.? With the current Read More
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2
Part 1 of this blog series introduced PROACTIS, a UK- and US-based specialist vendor of spend control and e-procurement solutions with accredited partners

h part 3  The Best-kept Secret in Indirect Spend Management? - Part 2 Part 1 of this blog series introduced PROACTIS , a UK- and US-based specialist vendor of spend control and  e-procurement  solutions with accredited partners worldwide.  I had the chance to meet the company during my attendance of UNIT4 ’s UK user event in early 2010, where PROACTIS was an exhibiting partner. The article then expanded on the company’s history, its  procure-to-pay  product offering, customers, and partners. Part Read More
Food and Drug Safety: Prevention Better Than Cure (For Sure) - Part 2
Part I of this blog series introduced the burning issues of food safety and the resultant need for a holistic and proactive safety strategy (rather than to

h part 3  Drug Safety: Prevention Better Than Cure (For Sure) - Part 2 Part I of this blog series introduced the burning issues of food safety and the resultant need for a holistic and proactive safety strategy (rather than to reactively recall plagued products). The previous post also talked in more detail about Lawson Software’s holistic approach entitled The 4Ps of Food Safety . In this part, Rory Granros, process industry and product marketing manager at Infor , also strongly opines that in order to Read More
May a New Day Begin for Mature Enterprise Applications - Part 2
Part 1 of this blog series outlined the trend of enterprise applications vendors’ attempts to win their users’ hearts and minds (as well as wallets) via more

h part 3  a bit dismayed after hearing the strangely named MyDay feature as the major theme of the Inforum 2008 event. Namely, IFS Enterprise Explorer (IEE , part of the ongoing Project Aurora ), Microsoft Dynamics Client for Office (DCO ), Lawson Smart Office , Epicor Productivity Pyramid , IQMS Smart Page UI and so on revolve around themes like role-based portals, contextual analytics, KPIs, alerts, dashboards, shortcuts, favorite/recently used pages, etc. In addition, the role-based UI was implemented with Read More
Manufacturing Systems with an IQ: Beating the Odds, Mightily - Part 1
Some time in mid-2005 TEC published a six part article on IQMS, a relatively small and obscure enterprise resource planning (ERP) vendor based in Paso Robles

h part 3  Systems with an IQ: Beating the Odds, Mightily - Part 1 Some time in mid-2005 TEC published a six part article on IQMS , a relatively small and obscure enterprise resource planning (ERP ) vendor based in Paso Robles, California (US), with offices across North America (i.e., in Chicago, Canada, and Mexico), Europe (i.e., Sweden and with recently announced indirect presence in the UK ) and Asia (i.e., China and Taiwan). Some readers were likely wondering why I “made so much mileage” out of Read More

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