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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 1  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » f part 1


A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

f part 1  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But la Read More
Supplier Logistics Management (SLM) Part 2
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and

f part 1  shape the food/CPG Industry' F ood Logistics, Ronald Margulis and Mina Williams, July/August 2000 Read More
APICS 2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1
While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention

f part 1  2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1 While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention day ( Day 1 ,  Day 2 ,  Day 3 , and  Day 4 ), my much shorter  attendance of the APICS 2009 International Conference in Toronto (Canada) in early October revolved mainly around exploring the expo floor and talking to the exhibitors . My overwhelming impression from the conference's expo fl Read More
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

f part 1  Last but not least, f rom May 2009 BigMachines has been offering its quoting and configuration platform for Microsoft Dynamics CRM  with the first joint customer onboard. The vendor has dedicated personnel for all the “big three” CRM providers, which is unmatched by its competitors at this stage. Compared to most of its competitors, BigMachines also has superior global resources with reputed services, support, and high-performance operations. Its infrastructure is hosted at  NaviSite  and  Savvis Read More
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

f part 1  diced in many ways. For one, Part II of my 2008 five-part blog series entitled “It’s About Process (or Ability to be Responsive)” outlined the necessary BPM suite components. But if one is to look at BPM suites through the lens of the Plan-Do-Check-Act (PDCA ) loop, one could think of covering the following three necessary activities (within the feedback loop ): Business process modeling and analysis, which were explained earlier on; Business process automation or execution; and Business activity Read More
Deltek's Second Bite at the IPO Cherry (Part IV)
Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product

f part 1  INFIMACS II can better fit the picture, to name only some (for a more comprehensive competitive landscape, see Part II of this blog series ). Staying Away From On-demand, For Now One potential stumbling block could come from the company not yet having any plans to roll out on-demand versions of its software, which would allow customers to download its applications over the Internet, and which is a backbone of businesses such as Salesforce.com and NetSuite . Software as a Service (SaaS) vendors such as Read More
The 'Joy' Of Enterprise Systems Implementations Part 3: Causes of Failures
This part discusses the causes of ill-fated implementation

f part 1  the major Key Success Factors. Part Four makes User Recommendations. Read More
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

f part 1  point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Stelzner’s term for the white paper’s ability to identify a problem Read More
A Modern Tale of Long (Supply Chain) Tails -- Part I
As a little kid growing up in former (and erstwhile happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with

f part 1  Modern Tale of Long (Supply Chain) Tails -- Part I As a little kid growing up in former (and erstwhile happy) Yugoslavia and watching my elders, day in, day out, downing dozens of strong Turkish coffees with their neighbors and relatives (while discussing sports, weather, world politics, and the neighborhood gossip) I would sometimes naively ask for a sip of coffee. The deterring line (a bogey-man tale) from my folks would be that “kids that drink coffee end up with a tail on their rear side.” A few Read More
RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Three: Continued Market Impact
RedPrairie's solution for the first time enables both private & third party logistic providers (3PLs) to meet the needs of multiple vertical industries within a

f part 1  Part Three of a four-part article on RedPrairie. Part One detailed recent events. Part Two began the discussion of the Market Impact. Part Four will cover Challenges and make User Recommendations. Continued Expansion RedPrairie's transformation has been long though, since, over six years ago, the company expanded beyond its WMS roots to include transportation and labor management, with WMS today accounting for only about 25% of revenue. The company also offers event management solutions that focus on real Read More
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

f part 1  (Part 4) Here's the final point in a series of four aimed at identifying a good IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper is important, but no less so the Read More
GSA Schedule Partnership Gets Network-1 in the Door
Lyme Computer, a woman-owned 18 person consultancy specializing in setting strategic IT agendas and implementation services for Federal Agenices, partners with

f part 1  Systems, a $16 million full-service computer reseller specializing in host embedded intrusion prevention systems has formed a strategic partnership with Network-1 Security Solutions to deliver host-embedded intrusion prevention systems. Lyme, which holds a GSA and Federal Supply Schedule, caters to Federal Agencies and the educational market. Figure 1. Lyme Computer Systems' GSA Schedule adds value to partnerships.   Market Impact Network-1's commitment to the partnership shows how important it is for Read More
MAPICS Moving On Pragmatically Part 3: Challenges
MAPICS remains at a critical point in time, where immaculate execution without much space for missteps will determine its future. Despite notable functional and

f part 1  Part Three of a four-part article on MAPICS. Part One covered recent announcements. Part Two discussed the Market Impact. Part Four will cover the Competition and make User Recommendations. Revised Focus Incidentally, a sharp vertical focus founded on strong horizontal back-office applications has long been MAPICS ' modus operandi. However, given its recent new sales difficulties and the protracted confinement to the iServer platform have made the company revise and rationalize its traditional industries Read More
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

f part 1  leveraged the Microsoft .NET Framework technology . Part III of this blog post will analyze the critical role of plant staff, and will also report on the current approaches and offerings from CDC Software and SAP . Your views, comments, opinions, etc. about any above-mentioned solution and abut the software category per se are welcome in the meantime. We would also be interested in hearing about your experiences with these software solutions (if you are an existing user) or your general interest to Read More

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