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Abstract:
Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM)
software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities.
Automating data entry is one way to reduce mi (...)
Excerpt related to
evaluating crm investment:
Evaluating the ROI from CardScan Pro for CRM. ... Paper Description: Data
entry and error correction are key roadblocks to return on investment (ROI) from ...
Published:
2010-03-11
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
evaluating crm investment:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of synergistic software developments from other ERP siblings. (...)
Excerpt related to
evaluating crm investment:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of s...
Published:
2006-05-02
-
Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
evaluating crm investment:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
evaluating crm investment:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
At the basic level, users want a more intuitive way to "look inside the business", and they want applications to bring them
closer to their operations, such as alerts that can help them handle exceptions or better yet, to act on business events (or
even non-events) well before they become exceptions. (...)
Excerpt related to
evaluating crm investment:
At the basic level, users want a more intuitive way to "look inside the business", and they want applications to
bring them closer to their operat...
Published:
2005-08-23
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Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
evaluating crm investment:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
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Abstract:
Despite the plausible product roadmap, any organization evaluating MBS products should keep itself informed, and consider
existing functionality only. MBS, at this stage, will likely not appeal to companies that need more complex CRM capabilities
or must manage customer relationships through diverse li (...)
Excerpt related to
evaluating crm investment:
Despite the plausible product roadmap, any organization evaluating MBS products should keep itself informed, and consider
existing functionality o...
Published:
2002-11-06
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Abstract:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much
noise created by some pundits and vendors belittlin (...)
Excerpt related to
evaluating crm investment:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a d...
Published:
2003-10-25
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Abstract:
Replacing an aging enterprise resource planning/manufacturing resource planning (ERP/MRP) system to stay competitive brings
with it a host of questions. (...)
Excerpt related to
evaluating crm investment:
Replacing an aging enterprise resource planning/manufacturing resource planning (ERP/MRP) system to stay competitive brings
with it a host of ques...
Published:
2003-01-27
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
evaluating crm investment:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
evaluating crm investment:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Abstract:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications
division and has hinted that it may reduce the unit (...)
Excerpt related to
evaluating crm investment:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a sol...
Published:
2000-04-24
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Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
evaluating crm investment:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
evaluating crm investment:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution
must consider many factors, including a well-defined implem (...)
Excerpt related to
evaluating crm investment:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship ...
Published:
2010-03-11
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
evaluating crm investment:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
evaluating crm investment:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
evaluating crm investment:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
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Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
evaluating crm investment:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10