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Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
crm case study for banking:
Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal.
Source: Luxoft. Document Type: Case Study Description: With ...
Published:
2010-03-11
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Abstract:
With $1 billion in assets under management, Hillview Capital Advisors, LLC had to pull data from a dozen different sources
to gain a complete client view. The firm had been relying on a mix of applications that now seemed inadequate for its growing
needs. Learn how a new customer relationship management (...)
Excerpt related to
crm case study for banking:
... Source: Salentica Inc. Document Type: Case Study Description: With
$1 billion in assets ... Learn how a new customer relationship management (CRM) system helped
the ...
Published:
2010-11-11
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Abstract:
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies.
To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning
management system (LMS) with a cost-effective (...)
Excerpt related to
crm case study for banking:
Case Study: Royal Bank of Canada. ... Find out how they did it. Download
<strong>Case Study: Royal Bank of Canada</strong>. Comments: ...
Published:
2010-08-17
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Abstract:
A man leaves his farm in search of the richest diamond mine in the world only to die penniless when, all along, unknown to
him, his own land was rich with the jewels he longed to find. That’s the fable at the heart of AXA Equitable’s ongoing successful
marketing program called Mining Diamonds. And th (...)
Excerpt related to
crm case study for banking:
... Source: SAS. Document Type: Case Study Description: A man leaves his
farm in search of the richest diamond mine in the world only to die penniless when, all ...
Published:
2011-05-19
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Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
crm case study for banking:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
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Abstract:
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008
to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of
vendors for delivery capabilities, cost effectiveness, and (...)
Excerpt related to
crm case study for banking:
... Source: Wipro Technologies. Document Type: Case Study Description:
Credit Suisse, a global banking and financial services company, embarked on a global HR ...
Published:
2011-08-28
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Abstract:
Business Bank of California, a subsidiary of Business Bancorp (NasdaqNM: BZBC), has served California businesses since 1984.
With assets of more than $620 million, Business Bank of California is ranked fifth of 25 locally based banks in the Inland
of Southern California and offers retail banking, commerc (...)
Excerpt related to
crm case study for banking:
... Source: Surado Solutions. Document Type: Case Study Description: Business
Bank of ... of Southern California and offers retail banking, commercial, construction ...
Published:
2010-03-11
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
crm case study for banking:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
crm case study for banking:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
crm case study for banking:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
-
Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
crm case study for banking:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine
them. However, CDC and Pivotal looks like the kind o (...)
Excerpt related to
crm case study for banking:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it ca...
Published:
2004-02-09
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
crm case study for banking:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Excerpt related to
crm case study for banking:
... For that reason, the banking sector still uses domestic solutions like Antegra or ...
etc., so that one can hardly ever point to a proper selection case study. ...
Published:
2008-01-04
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
crm case study for banking:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Excerpt related to
crm case study for banking:
... A recent blog post CRM for the Finance and Banking Industry – Part
... the Gartner Master Data Management Summit 2009, I learned from a case study
that prior ...
Published:
2009-10-21
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Abstract:
During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security
hole in SAP R/3's three-tier architecture. SAP has revealed that they expect the database or third party products to handle
security between the application server and the database (...)
Excerpt related to
crm case study for banking:
During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security
hole in SAP R/3's thr...
Published:
1999-12-08
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Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
crm case study for banking:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
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Abstract:
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to
understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is
critical, especially for addressing multi-enterprise intera (...)
Excerpt related to
crm case study for banking:
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to
understand and act, all ...
Published:
2005-06-28
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
crm case study for banking:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30