> Evaluation Centers > Evaluation Centers > Finance and Banking
Finance and Banking
Here, you'll find links to the information and resources you need to make an informed finance and banking software selection:
Some of the major challenges faced by the finance and banking industry today include global economic conditions, new technology trends for financial services, and innovative business processes and services. The finance and banking industry represents a vital economic sector for every country. This industry is generally a reliable thermometer of regional and global economic conditions, due to the fact that it manages a major part of all financial transactions.
+ More Details
- Less Details
General activities in the finance and banking sector include managing negotiable and financial instruments: savings accounts, investments, bonds, money market accounts, stocks, and derivatives. These activities are core to the economic sector in every country.

Besides the general challenges faced by the finance and banking industry, there are specific challenges that companies in this sector must confront in order to offer new services to users, and to improve the quality of existing services. Some of these specific challenges include
  • meeting all national, regional, and global regulatory standards for finance and banking services, as well as adapting to these regulatory frameworks within improved service models;
  • pursuing customer service improvement, with options like electronic banking and call center services for banking;
  • increasing the number and variety of currently offered financial and banking services;
  • improving proficiency and service productivity to increase the organization’s return on investment (ROI) for financial services; and
  • improving security schemes to mitigate financial risks and exposure.
Companies in the finance and banking space need specific software solutions to successfully address the challenges of a fierce competitive industry. Since this industry is based on bringing financial services to customers, customer care is one of the most important considerations when selecting systems designed for this industry. Customer relation management (CRM) systems with special features for financial and insurance institutions can enable them to efficiently address all customer care issues, and also renew and improve all service models.

Start Your Software Evaluation:

Related Companies

Related RFP Templates

CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM ... Read More...

Related White Papers

Best-in-Class Steps to Successfully Manage the Buyer’s Journey
Source: Aberdeen Group
Delighting customers is no easy task for today’s organizations. For one thing, customer... Read More...
The How-to Guide to Optimizing Your Professional Services Organization
Source: RTM Consulting
Consultants spend considerable time thinking about their clients’ businesses, discussin... Read More...
Cliff Notes for the Resource Management MBA
Source: RTM Consulting
Since human capital makes up the majority of costs for service providers, effective man... Read More...
How to Save $20,500 on Call Center Software
Source: Business.com
Even if you only have a few agents fielding customer service calls, call center softwar... Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Source: CodeBaby
Have you ever thought about what goes into designing and optimizing an intelligent virt... Read More...

Related TEC Reports

ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. ... Read More...
Microsoft Dynamics CRM Getting Rounded Out
With nearly 4 million users worldwide and a competitive hold in the sales force automat... Read More...
BOARD Management Intelligence Toolkit 8.1 Certification Report
BOARD Management Intelligence Toolkit (BOARD) by BOARD International is now TEC Certifi... Read More...
ERP Accreditation Report: Cre8tive Technology and Design
Organizations seeking the services of a value-added reseller (VAR), channel partner, im... Read More...
Social ERP Emerges—A Deep Dive into SAP Jam
In this report, TEC Senior ERP Analyst Ted Rohm takes a deep dive into the capabilities... Read More...

Related Research Articles

Salesforce.com Acquires CRM Analytics Capabilities
Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based c... Read More...
Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketin... Read More...
TechSoup Global to Bring NetSuite Cloud Software to Nonprofits
NetSuite partners with TechSoup Global to bring NetSuite’s suite of cloud business mana... Read More...
Salesforce.com Expands into SAP’s Turf
Salesforce.com dreams of becoming a $1 billion software company, in Germany. The vendor... Read More...
SAP Running Simple to Be a Cool Vendor
The SAPPHIRE NOW + ASUG Annual Conference in Orlando, Florida, was a well-organized eve... Read More...

Additional Related Publications

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.